Sense overcounting floors by a lot

[hsinger2384]

I live in a single story home in flat Florida. The last week I am showing 60-95 floors climbed.

How can I get this corrected?

[Corey9999]

This was happening two weeks ago and I just ignored it, now it is under counting my steps. And needs to be charged constantly. 😞 No solution 

[Guy_]

Hi @hsinger2384 - if you look in the forums you will see it's a common problem. There is no fix.

If you are interested in how your watch pressure sensor is behaving or whether you can get a more accurate floor count, you can verify you don't have a watch problem by using the SimpleFloors app.

The App shows how your watch is affected by environmental issues such as, going room to room, upstairs/downstairs, inside to outside, changes in temperature, etc.

If you have Shutdown the watch and restarted it and the problem remains it is a firmware issue.

This App is only meant for checking purposes as it uses the battery a lot, but at least it will give you an idea if your watch is fine or if it is some other issue.

[Guy_]

Hi @hsinger2384 - try Shutdown from the Watch Settings menu, wait at least 10 seconds before placing on the charger to restart and charge it.