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Sense "settings" menu stopped working on the device

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‎07-06-2023 00:30

‎07-06-2023 00:30

On my sense device i cannot enter the "settings"  menu anymore. The logo of the "settings"  menu appears incomplete on the screen and the watch freezes when you tap the logo. It then requires a restart to sart working again (pressing the sensor button on the side for more than 10 sec).

 

Are there any options to go back to factory settings or do a software update on this watch without accessibility of the "settings" menu?

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‎07-06-2023 05:41

‎07-06-2023 05:41

Hi @reinoutholland - as mentioned it is useful to chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, who can help you perform a factory reset, which in your case may be all that is needed.

Author | ch, passion for improvement.

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