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Sense recorded two SP02 Readings in one day

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‎01-29-2021 21:38 - last edited on ‎01-30-2021 06:09 by Fitbit Moderator

‎01-29-2021 21:38 - last edited on ‎01-30-2021 06:09 by Fitbit Moderator

For the second time I've received two SPO2 readings in one day. Now in the morning it was gathering the information from the night before and it then gave the reading like 30 or so minutes after being up. Then later in the day the reading changed. The watch was not taken off at all. This happened yesterday as well. Had a 97% reading and then that evening it showed a 93%. Watch was not taken off all day. Now, I've had instances when taking the watch off for an hour or so and then it records an additional sleep session. You can easily delete that, but the SP02 reading you can't do that. You can't say this device is the same boring thing everyday. 

 

 

Moderator edit: subject for clarity 

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‎01-30-2021 06:08 - edited ‎01-30-2021 06:08

‎01-30-2021 06:08 - edited ‎01-30-2021 06:08

Hello @sanman202, it's great to see you around! Thank you for the information and the troubleshooting steps you've followed prior to posting! 

 

I'm very sorry for the experience. I believe the best way to get help for this inconvenience is to chat with our support team or you can contact them over the phone. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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