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Sense recording lots of fake steps

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‎08-03-2021 12:23 - last edited on ‎08-04-2021 08:18 by Fitbit Moderator

‎08-03-2021 12:23 - last edited on ‎08-04-2021 08:18 by Fitbit Moderator

Three times my fitbit sense suddenly marks a lot of steps, when obviously I did not do them. today ten thousand, last week there was a day that I mark fifty thousand steps in just a few minutes. and another week marked twenty thousand while i was sleep.

 

Why do you think it happens?

What can I do to avoid it?

 

 

 

Moderator edit: subject for clarity

Best Answer
1 REPLY 1

‎08-04-2021 08:20

‎08-04-2021 08:20

Hello @Ozzz. Welcome to the community forums! 

 

Thank you for the detailed information. At this time, I'd recommend making sure that MobileTrack isn't enabled. MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But if there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

 

If this is the case, I'd suggest removing this feature by following the steps described in this help article and monitor your Sense's behavior to see if this has any relationship. 

 

Hope this helps.

Wilson M. | Community Moderator, Fitbit.
Best Answer