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Sense restarts my steps in the middle of the day

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‎07-29-2021 10:58 - last edited on ‎07-29-2021 17:13 by Fitbit Moderator

‎07-29-2021 10:58 - last edited on ‎07-29-2021 17:13 by Fitbit Moderator

I have made sure the time zone is correct. It’s been doing this everyday now for a few days. No updates available; just happened out of nowhere. Already tried restarting. 

 

 

 

Moderator edit: format

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‎07-29-2021 17:16 - last edited on ‎03-24-2025 09:35 by Fitbit Moderator

‎07-29-2021 17:16 - last edited on ‎03-24-2025 09:35 by Fitbit Moderator

Hello @shay51100. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I'd recommend contacting our Support Team for further assistance. They will be able to further review your case and get back to you with a prompt resolution. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

See you around.

Wilson M. | Community Moderator, Fitbit.
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