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Sense's screen is broken and notifications weren't working

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‎01-20-2021 10:21 - last edited on ‎01-21-2021 06:17 by Fitbit Moderator

‎01-20-2021 10:21 - last edited on ‎01-21-2021 06:17 by Fitbit Moderator

I have seen more and more people comment about the design of the Sense band and how it leads to broken screens. Well I now have one. Taking it off and it dropped right on to the floor and good bye screen. I am on my sixth or seventh Fitbit watch over the last seven or eight years. This will be my last. My last fitbit Iconic lasted three years. No issues. This one not even five months. The sorry you have to spend another 300 on a new one attitude had sent me right to the Apple Six. Good bye Fitbit. It was nice while it last. Oh bye the way I also on two Fitbit Arias. But never again!

 

 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎01-20-2021 10:53

‎01-20-2021 10:53

Hi @twfusca  check with your credit card company or homeowner insurance to see if this qualifies for insurance to cover it?

Stepping in the U.S.A. since September 2013. Android 14

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‎01-20-2021 16:21

‎01-20-2021 16:21

also the notifications haven't worked in months and Fitbit support after many calls blamed it on the iphone. Works great on my new Apple 6. Very disappointed in Fitbit. Bad design on the sense band period plus no notifications. 👎

 

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‎01-20-2021 16:27

In response to Odyssey13

‎01-20-2021 16:27

Hey Thanks Odyssey13, But the issue still exists, the band design is bad and leads to dropping the watch, plus the other issue is notifications haven't worked in months. I spent hours on with support before I got an email claiming its a Apple issue. I called it quits. Just got my new Apple 6. So far so good. Thanks and take care...

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‎01-21-2021 06:14

In response to twfusca

‎01-21-2021 06:14

Hello @twfusca Welcome to the Community Forums! @Odyssey13 Thanks for your input! 

 

@twfusca Your comments and feedback regarding our Fitbit products and services are very appreciated! These help to continue working on improvements. 

 

Also, thanks for sharing information about that everything is good regarding notifications. In case you require further assistance or if you may have additional questions, I recommend updating your case so our customer support team can continue working on it. 

 

See you around. 

 

Wilson M. | Community Moderator, Fitbit.
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