Hi all,
I have a Fitbit Sense which I accidentally dropped, resulting in a cracked glass screen. I contacted Support and asked for repair options. The initial contact resulted in the following feedback 'our team will review your device's warranty.'. This followed up in an e-mail in which Support stated 'In regard with your concern, we are sorry as your device's issue is not covered by our warranty policy.'
Sure, I get that. I dropped my Sense which is not covered by the device's warranty.
I understand that the cracked screen of my Sense is not part of the warranty, but that wasn't my inital question. I'm asking for my Fitbit to be repaired or replaced (if that's the only option) and are willing to pay for repair services. Support stated that 'In regard with your question, we does not have a repair center where you can send or bring it. Also, all of our Fitbit devices screen are not replaceable as it is attach with the device itself.'
I now have a damaged device which I paid quite a lot of money for, I am supposed to walk around with a damaged device since Fitbit fails to provide repair or replacement services? This actually can't be the case 😡
Moderator Edit: Clarified subject and personal info removed
