help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense screen fell off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2024 09:44 - last edited on ‎01-09-2024 08:06 by Fitbit Moderator

‎01-07-2024 09:44 - last edited on ‎01-09-2024 08:06 by Fitbit Moderator

Has anyone else had their watch screen glass and all fall off?  It still works but thankfully I noticed it when I woke up, dangling by the ribbon cable.  I suspect I'll just need to replace the watch at this point but was curious if this was an issue anyone had seen before!

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎01-07-2024 20:03

‎01-07-2024 20:03

Hi @MrFaceless - the seals are not so robust and deteriorate over time and it's not an uncommon problem, even water can get in.

If it's under warranty get it replaced or if not glue it back on and avoid all water contact.

Author | ch, passion for improvement.

Best Answer
0 Votes