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Sense screen not working and battery short life after update

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‎06-28-2021 19:44 - last edited on ‎06-30-2021 11:23 by

‎06-28-2021 19:44 - last edited on ‎06-30-2021 11:23 by

I updated my Sense yesterday on 6/27/21 and it was immediately glitchy. I couldn’t change screens and see my steps. It would either get stuck on the clock or weather. I wore it anyway. It went to 0% battery at the end of the day even though it started with a full charge. Since then, I can’t do anything. The logo will come up, but nothing else. It won’t restart. It’s basically worthless. 

 

 

Moderator edit: subject for clarity 

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‎06-30-2021 11:21 - edited ‎06-30-2021 11:23

‎06-30-2021 11:21 - edited ‎06-30-2021 11:23

Welcome to the Fitbit Community, @DomesticDivaRun.

 

Thanks for the details shared in your post. I understand how you are feeling and appreciate your efforts. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

 

By the way, I've moved your post to the Sense board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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