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Sense screen stopped working

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‎07-24-2021 10:49 - last edited on ‎07-25-2021 13:58 by Fitbit Moderator

‎07-24-2021 10:49 - last edited on ‎07-25-2021 13:58 by Fitbit Moderator

My Fitbit Sense stopped working after I tried to change the watch face.  Now I only get a blurry screen or the time screen only.  I turned it off and then tried to set it up again but Bluetooth wouldn't recognize it! 

 

Moderator Edit: Clarified subject

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0 Votes
5 REPLIES 5

‎07-24-2021 11:43

‎07-24-2021 11:43

Can you remove the watchface from the app(laptop/phone)?

Best Answer

‎07-24-2021 11:52

In response to lablover55

‎07-24-2021 11:52

Can't remove the watch face since the app doesn't recognize the Sense!
Bluetooth won't pair.
Best Answer

‎07-25-2021 13:59

In response to WeezieC

‎07-25-2021 13:59

Hi @WeezieC. Welcome to the Community Forums. @lablover55 Thanks for stopping by to help our member.

 

@WeezieC I'm sorry your Sense isn't working well and thanks for every step tried prior to posting. Because your posts didn't mention, may I know if you've tried restarting your watch to refresh its performance? If you have, I'd recommend getting in touch with our Support team so they can evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

 

Have a good day.

Best Answer

‎07-25-2021 16:59

In response to LizzyFitbit

‎07-25-2021 16:59

Yes, I have tried restarting the Sense.  It will not show the Fitbit logo, only a blurry screen!  I will contact Support tomorrow.  Thank you for your response.

Best Answer

‎07-26-2021 12:53 - edited ‎07-26-2021 12:54

In response to WeezieC

‎07-26-2021 12:53 - edited ‎07-26-2021 12:54

Hi @WeezieC. It's nice to see you again.

 

You're welcome and thanks to you for taking the time to troubleshoot your Sense. Because the issue persists, please try getting in touch with our Support team via chat or phone as soon as you can. That way, they can evaluate your watch's behavior and provide you with further assistance.

 

See you around.

Best Answer