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Sense screen won't respond to swipes

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‎05-30-2021 06:19 - last edited on ‎06-01-2021 17:50 by Fitbit Moderator

‎05-30-2021 06:19 - last edited on ‎06-01-2021 17:50 by Fitbit Moderator

I have problems with the wall watch yesterday when I went swimming it got stuck on the Fitbit logo had to restart and charge after charging the clock won't swipe in any direction

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎05-31-2021 06:35

‎05-31-2021 06:35

The battery is now going dead quickly and touch screen is not working at all.  I've only had this watch since November not sure if a factory reset would work

 

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‎06-01-2021 17:54 - last edited on ‎05-04-2024 10:44 by Fitbit Moderator

In response to Broncofreak50

‎06-01-2021 17:54 - last edited on ‎05-04-2024 10:44 by Fitbit Moderator

Hi @Broncofreak50. Welcome to the Community Forums.

Thanks for the details provided and for every step tried prior to posting. I'm sorry that your Sense isn't responding correctly and because the restart didn't help, I went ahead to review your details and I noticed you already have a case created with the Support team. Please follow up with your email case should you have any further questions, I'm sure they'll work on this matter and bring you back on track soon.

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‎11-11-2021 19:46 - edited ‎11-11-2021 19:48

In response to Broncofreak50

‎11-11-2021 19:46 - edited ‎11-11-2021 19:48

I'm having this same problem as of today. Mine also having a problem after being submerged in water, getting stuck on the fitbit logo, coming on after restart but swipe not working.

 

@Broncofreak50: Did you ever reach a resolution?

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‎11-12-2021 06:11

In response to Mastermo411

‎11-12-2021 06:11

I reached out to Fitbit as I purchased it from them and they replaced it at
no cost.
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‎11-14-2021 13:41 - last edited on ‎05-04-2024 10:43 by Fitbit Moderator

In response to Broncofreak50

‎11-14-2021 13:41 - last edited on ‎05-04-2024 10:43 by Fitbit Moderator

Hi there, @Mastermo411 and @Broncofreak50.

@Mastermo411 Thanks for letting me know about your Sense and the steps tried on your own. I'm sorry for this inconvenience and I'd also recommend getting in touch with our Support team so they can see what can be done to help you with this matter. They're available via chat or phone, just click here to get connected with them.

@Broncofreak50 Thanks for sharing your experience. I'm glad you'll receive a replacement watch and I hope to see you back on track soon.

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