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Sense screen won't swipe anymore

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‎10-16-2023 07:46 - last edited on ‎10-16-2023 09:25 by Fitbit Moderator

‎10-16-2023 07:46 - last edited on ‎10-16-2023 09:25 by Fitbit Moderator

I did an update last night on my Sense and since then I have NO functionality on my watch except for the watch. I have done everything humanly possible to fix this ….. to no avail. I have factory reset my watch and have done the set-up twice …… still not working.

Please help!!!  

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-16-2023 09:26

‎10-16-2023 09:26

Hi there, @Christa278. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎10-16-2023 09:36

In response to MarreFitbit

‎10-16-2023 09:36

Thank you for the response ….. yes Laura helped me but unfortunately the issue was not resolved. I informed her that I will try the troubleshooting again and she provided me with a case number (which I unfortunately did not write down). When I reached out again on the Forum it was because I tried everything more than a few times, but I am still unable to swipe or get any reaction from my watch …. I have re-installed it twice.

I had no issue with my watch up to last night when I did the update????

I would appreciate to hear from you of what else can be done??



Christa
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‎10-19-2023 21:11

In response to Christa278

‎10-19-2023 21:11

My issue is still not resolved and no one came back to me 🥲🥲 after my last communication. 

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