Sense screen won't turn on

[KMatkin]

My sense is on and connected, I can see it's synced through the app, the screen just stays black though.  I've reset it several times and even while it's on the charger, it gets to the fitbit logo and then nothing.  

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @KMatkin.

Thanks for trying to resolve the screen issue you’ve had with your Fitbit Sense before getting in touch with us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[divagirlusa]

This happened to me too. I only had my watch for less than 2 months at the time. I never got it wet or compromised it in any way. They ended up sending me a new one. Now I figured out that on the charger, one of the pins is messed up. Thanks to this group, I got that information. I just ordered a replacement charger. I am hoping that this takes care of my current charging issue. You definately need to look at your charger and make sure that all the pins (there are 4 of them) are not stuck inside of the charger and call customer care.

[EdsonFitbit]

Welcome to the Fitbit Community, @divagirlusa.

Thank you for your recommendation.

Hope your charging issue gets resolved with the new charger.

Have a nice day.

[KMatkin]

They're sending me a replacement.  

[EdsonFitbit]

Thanks for your response, @KMatkin.

I'm glad to hear that a replacement has been sent to you.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.