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Sense should have alarms with sound and not vibration only

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‎01-19-2021 23:03 - last edited on ‎01-20-2021 07:22 by Fitbit Moderator

‎01-19-2021 23:03 - last edited on ‎01-20-2021 07:22 by Fitbit Moderator

I know this topic is repeatedly mentioned so in support i mention it again. I just purchased the sense and am very pleased with it but cannot for the life of me understand why there is no sound for the alarm clock. Thats surely the whole point of an alarm; to make a sound. The wrist vibration is ok but I don't wear my watch in bed every night as I find it disturbs my sleep. Please update the alarm settings ASAP or I will be returning this as faulty. 

 

 

Moderator Edit: Clarified subject

 

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5 REPLIES 5

‎01-20-2021 01:28

‎01-20-2021 01:28

It only vibrates.

Use your phone Alarm instead or wear it at night.

Author | ch, passion for improvement.

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‎01-20-2021 07:20

In response to Guy_

‎01-20-2021 07:20

Hello @Robbo61 Welcome to the Community Forums! @Guy_ Thank you for the input! 

 

Alarms on your Fitbit device vibrate to gently awake or alert you at a set time. Currently, we don't have an option that will allow sound for alarms. We're constantly striving to improve Fitbit products and services, and we very much appreciate all of the input we receive from our customers. So I suggest you to please give your idea and suggestion through our Ideas board.

 

If you find that a similar suggestion has already been made by another member of the community, you can vote for their idea and add your comments. You can learn more about how Fitbit decides what suggestions get released in our FAQs. 

 

See you around! 

Wilson M. | Community Moderator, Fitbit.
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‎03-25-2023 14:16

‎03-25-2023 14:16

This is a major issue with this watch! I have talked to tech support multiple times and tried all of their suggestions; I still do not feel or hear alarms. If I am awake and have tightened my band and am waiting for an alarm, I can feel a very faint vibration when the alarm is set on maximum vibration. I can hear the vibration and sound from wife’s Apple watch on her wrist and wake up with this. This alarm feature is a design issue that am not happy with and that this is my last Fitbit unless this is corrected. I have even requested and received a replacement watch from Fitbit, same issue! This seems like an easy fix to add sound to the alarms. It is intuitive that alarms should make sounds. Where were the mechanical and electrical staff’s heads when this watch was designed? Since the watch can produce sounds, this seems like an easy fix.

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‎03-25-2023 20:12

In response to RGPat1941

‎03-25-2023 20:12

Hi @RGPat1941 - yes this is a very annoying feature of the Sense which is strange as previous Versas were fine.

 

It is not something that will get corrected.

 

If you are interested you can test the 8 different vibrate patterns using the SimpleVibrate app but it won't fix the issue.

 

As you point out other brands have a decent notification and alarm which can play sounds that  you can hear and feel.

Author | ch, passion for improvement.

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‎03-26-2023 16:20

In response to Guy_

‎03-26-2023 16:20

All I know is, not being able to hear and feel alarms is a deal breaker for the Sense. I have been a long-time Fitbit with the original Fitbit Versa being the watch I liked for many years. I expected all functions to work as well on the Sense. If the alarm/notification function is not fixed before I need another watch, I will have no other option but to purchase a brand where this feature works. I am very disappointed that this feature has been dropped in the sense, it took me almost a year to finally realize that it was not my fault.

 

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