Sense shows a black screen

[hakandanfors]

When I swipe up ftom watch mode. Nothing happends only black screen. 
did work before and showed km etc. 
the watch is new

Moderator Edit: Clarified subject

[Drtolson]

Hi Hakandanfors... when I swipe up on my Sense, I get the weather first, then if I swipe up again, I get the stats.  Maybe you need to 'force' a sync with the watch by going into the app on your device.

I'm assuming 'watch mode' works ok?  what happens when you swipe right and left?  Does it do what is expected?

[Guy_ · Accepted solution]

Hi, @hakandanfors  - try a restart of the watch.

After syncing do a full Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it. Then sync again.

If it is still a problem you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[hakandanfors]

Hi. Before when swiping up I allways have got the km and steps.
Im now trying to restart it.
Thanks

Håkan Danfors

[hakandanfors]

Goodmorning and THANKS
Now its working again 😀

Håkan Danfors

[LizzyFitbit]

HI there, @hakandanfors. @Drtolson and @Guy_ Thanks for your great help!

@hakandanfors Thanks for your efforts while troubleshooting your Sense. I'm glad it's now working and let me suggest marking the post that best helped you as the Best Answer. That way we can help other members experiencing similar issues. Happy stepping! 😎

[hakandanfors]

Morning😀 yes do so.
Thanks and have a nice day.
Regards

Håkan Danfors

[LizzyFitbit]

Hi @hakandanfors. It's great to see you again.

You're welcome! Thanks to you for replying back and in case you have some spare time, I’d like to invite you to visit our Health & Wellness board where  you can make new friends, share your story and start your own topics. Have a nice day as well.😎

[hakandanfors]

Hi.
The same to you 😀

Håkan Danfors