Sense shows a yellow screen

[JulRip]

This is what I see on my screen. Also when I go into the Timer the watch freezes

Moderator Edit: Clarified subject

[Clove6060]

Have you updated recently and have current app

and firmware?

https://help.fitbit.com/articles/en_US/Help_article/2435.htm#update

Have you tried restarting your sense, app, and phone?

Try changing the clock face.

[Guy_]

Hi @JulRip  - as @Clove6060  says, have you restarted the watch in case it is a temporary fault and also tried changing the clock face and syncing.

It would seem to be a hardware problem though and you may need to contact Fitbit support who can be reached through the Fitbit App, click profile photo, Help & support, contact customer support.

[JulRip · Accepted solution]

I tried a new clock face and restarting but the only thing that worked was a factory reset.

[LizzyFitbit]

Hi there, @JulRip. @Clove6060 and @Guy_ Thanks for stopping by to help our friend.

@JulRip Thanks for bringing this to our attention, the picture and every step tried prior to posting. I'm glad your Sense screen is working well and appreciate you for sharing what worked for you. Your watch should work correctly; however, if by any chance this happens again, don't hesitate to let me know so I can continue helping you.

By the way, let me invite you to visit our Health & Wellness board where you can meet more people and find great tips to achieve your fitness goals.