help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense shuts off at random

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2021 14:54

‎06-28-2021 14:54

I've had my Sense since mid-May and was over all pretty happy. Since the most recent firmware update, however, it has been shutting off at random. Sometimes I have trouble getting it turned back on. I've never let the battery get below 40%, and I've cleaned the charging points several times. Is this something that I just have to live with? It's incredibly frustrating, and I miss my old Ionic. 

Best Answer
0 Votes
1 REPLY 1

‎06-30-2021 07:16 - last edited on ‎06-17-2024 07:27 by Fitbit Moderator

‎06-30-2021 07:16 - last edited on ‎06-17-2024 07:27 by Fitbit Moderator

Hi @Lolalabaki. Welcome to the Community Forums.

Thanks for the details provided. I understand how frustrating this can be and I'm sorry for the inconvenience experienced. While you mention it shuts off randomly, do you recall what you were doing when that happened? Were you using the Exercise app? If that's correct, was the Fitbit app opened during your exercise tracking?

In the meantime, please give a try to the following steps:

  1. Remove the Sense from the Bluetooth settings.
  2. Force quit the Fitbit app on your phone.
  3. Restart your watch to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wear your watch as you normally do and monitor its behavior in the next days.

Hope this helps.

Best Answer