Sense - sleep stages, health matrix’s, stress management score missing

[LarisaAR]

Not sure what is happening to my watch, it was working perfectly for good 8 months and I was really happy with its performance, but not anymore. About 3 weeks ago I noticed that the Today disappeared from my watch. I even posted this problem on this community website. Somebody gave me an advice to restart (factory setting) which I did. Today came back and everything was working fine for several days. But after this the watch stopped give me sleep stages and as a result health metrics and stress management. This going on for more than 2 weeks now. Multiple annoying restarts are not helping. I was ready to purchase a yearly premium membership, I am glad I didn’t. Fitbit customer service was not helpful last night either. Super very disappointed with a very short life of the expensive watch 

Moderator edit:  updated subject for clarity

[Gr4ndp4]

Hi, @LarisaAR, welcome. May I suggest you check you have the "Today" app installed on your "Sense" On your phone touch your icon in the top left corner>touch the Sense tile>gallery>Sense>swipe up>today is it "Installed"? are all the permissions "on"?.

Let me know how you get on.

Cheers

[LarisaAR]

Hello, as I mentioned in my previous post Today is not an issue anymore, it came back after factory reset. I don’t have : sleep stages, health matrix’s, stress management score. Also SpO2 , shows up only once in 2 days if you are lucky, if not so lucky then you will see it once every 3-4 days. The only a parameter that I see every day is a skin temperature, which is not important for me at all. Glad that I didn’t renew my premium membership 

[LarisaAR]

By the way there’s no Today app any longer, looks like it’s built in, and it’s only in watch, at least you can’t find it in the gallery

Sent from my iPhone

[Gr4ndp4]

Hi @LarisaAR, second from the bottom on the "Sense" tab.

I hope this helps.

Cheers