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Sense stopped recording skin temperature

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‎03-23-2022 07:21 - last edited on ‎03-24-2022 14:44 by Fitbit Moderator

‎03-23-2022 07:21 - last edited on ‎03-24-2022 14:44 by Fitbit Moderator

My Sense stopped recording my temperature two nights in a row. I’ve restarted it, and checked to see if there was an update, but everything is up to date. I’m not sure why it suddenly stopped recording. Any advice?

 

Moderator Edit: Clarified subject and updated label

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182 REPLIES 182

‎03-25-2022 06:15

In response to LizzyFitbit

‎03-25-2022 06:15

Mine has never worked and updated to latest software updates.

Best Answer

‎03-25-2022 06:35

In response to GR8DNMOM

‎03-25-2022 06:35

In Health Metrics dashboard I'm reporting all items but skin temperature.  the last time I had overnight skin temperature working was the night of 21st and I had a temp on the morning of the 22nd.  This is the last temp rating I had.  So no temp sensing the last 3 nights. 

 

my SPO2 is working fine.  This does take time to calculate and is never available to me at the same time as I sync my sleep.  

 

The temperature thing - I've tried the normal things - uninstall app, wear fitbit loser, tighter.  No change.  This seems like something just stopped running to do the logging calculations or whatever happens server side when our devices sync to phone then to server.  Same reason why it has to "evaluate" your sleep.  This really seems like something is off on the server end since so many users are reporting basically the same issue around the same time and even on multiple devices.

 

 

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‎03-25-2022 06:36

‎03-25-2022 06:36

Same here

Best Answer

‎03-25-2022 06:54

In response to HatsGirl

‎03-25-2022 06:54

Same here. I spoke with Fitbit twice. Today they acknowledged there is a problem affecting other people and it is being worked on now. 

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‎03-25-2022 06:55

In response to Criterion

‎03-25-2022 06:55

Same here. No temp last 3 days.

Best Answer

‎03-25-2022 06:55

In response to jennf0821

‎03-25-2022 06:55

Known issue. I've spoke with Fitbit twice. They are working on a fix right now. It's not random. It's not just you, so don't worry. Fitbit at least knows about it!

Best Answer

‎03-25-2022 06:56

In response to motamman

‎03-25-2022 06:56

They are working on a fix. They are aware of the problem affected many users. I spoke with Fitbit twice about it, including this morning.

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‎03-25-2022 07:14

‎03-25-2022 07:14

Same here.  Last recorded skin temperature was two nights ago.  What happened???

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‎03-25-2022 07:23

In response to JASpillane

‎03-25-2022 07:23

we think it's Fitbit servers. Not the watches. It's widespread issue.
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‎03-25-2022 07:29

In response to LizzyFitbit

‎03-25-2022 07:29

I'm also a premium member and have exactly the same issue. Today is Friday the 25th and the last reading I have is Tuesday. Tried all the fix suggestions to no avail. It can't be a coincidence that so many users are reporting this exact same issue this week. 

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‎03-25-2022 08:06

In response to TraciK1

‎03-25-2022 08:06

I contacted Tech Support about this issue. I went through a process to update the software with their help, but it didn’t work at fixing the problem. It’s a Fitbit thing! They have to fix it from their end. There’s nothing an end user can do except let them know that feature is “broken”. 

Best Answer

‎03-25-2022 08:14

In response to LizzyFitbit

‎03-25-2022 08:14

Hi Lizzy,

 

  • Is your data not appearing on the Temperature tile? Or is the issue with the Health Metrics tile? - Health Metrics tile
  • Are you getting the rest of your Health Metrics data correctly? - yes
  • Is your Sense syncing correctly? - Luxe is syncing correctly
  • May I know the model and OS version of your phone? - OnePlus6 and Android 11
  • Do you have the Fitbit app updated? - yes
Best Answer

‎03-25-2022 08:15

‎03-25-2022 08:15

My last son temp reading was on March 21 also. I check every morning to see if my temp is elevated.  I have a granddaughter that I can't be around if there is any chance that I'm coming down with something. 

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‎03-25-2022 08:22

‎03-25-2022 08:22

Same issue here. 

 

Has a solution been posted?

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0 Votes

‎03-25-2022 08:31

In response to Stephen0321

‎03-25-2022 08:31

There's no solution but to wait and let Fitbit resolve it.  

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‎03-25-2022 08:34

‎03-25-2022 08:34

Same here, no Skin Temperature Data since Tuesday 3/22/2022.  On the Skin Temperature tab it states Last night: No Data.  On the Health Metrics screen under Today, Skin Temperature it says, "No data in the past 24 hours".  I've done a factory reset of the device and forced stopped the app, restored everything and still nothing.  I don't want to have to keep resetting everything.  Fitbit please fix.

Best Answer

‎03-25-2022 08:44

‎03-25-2022 08:44

Mine stopped working Monday and I've tried talking with customer service and they are absolutely no help. Could this be the software for everyone? Seems like a lot stopped working around the same time.

Best Answer

‎03-25-2022 08:50

‎03-25-2022 08:50

Same here. Stopped working Monday. Worked again Tuesday, but hasn't worked since then.

Best Answer

‎03-25-2022 09:34

In response to LizzyFitbit

‎03-25-2022 09:34

Same here. No temperature readings since Tuesday 

Best Answer

‎03-25-2022 09:39

‎03-25-2022 09:39

I have the same issue. No temp readings since Monday 3/21. 

Hi Lizzy,

 

  • Is your data not appearing on the Temperature tile? Or is the issue with the Health Metrics tile? - Neither
  • Are you getting the rest of your Health Metrics data correctly? - also no blood oxygenation reading
  • Is your Sense syncing correctly? - yes
  • May I know the model and OS version of your phone? - iPhone 12 Pro Max OS 15.3.1
  • Do you have the Fitbit app updated? - yes
Best Answer