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Sense stopped syncing with AARP Rewards

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‎02-28-2021 09:03

‎02-28-2021 09:03

My Sense suddenly stopped syncing with my AARP Rewards about 4 days ago.  It does sync with my phone though so I know the basic sync function works.  I've tried to disconnect it from the bluetooth and restart it but it still isn't working.  Any suggestions?

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‎03-01-2021 10:48 - last edited on ‎02-09-2024 10:48 by Fitbit Moderator

‎03-01-2021 10:48 - last edited on ‎02-09-2024 10:48 by Fitbit Moderator

Hi @margev, welcome. It's nice to see a new face around.

Thanks for the steps tried prior to posting. I'm glad that your Sense is syncing with the Fitbit app and I'd suggest you to try the following steps to reconnect your Fitbit account to AARP Rewards account.

  1. Open the Fitbit app and tap your profile picture.
  2. Scroll down and tap Third Party Apps under Settings.
  3. Tap Manage 3rd Party Apps.
  4. Log in to your Fitbit account when prompted.
  5. Look for the AARP Rewards account and tap Revoke Access to disconnect it from your Fitbit account.

Once that is done, follow the instructions described in the AARP Rewards site to connect and sync both accounts.

Hope this helps.

View best answer in original post

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‎03-01-2021 10:48 - last edited on ‎02-09-2024 10:48 by Fitbit Moderator

‎03-01-2021 10:48 - last edited on ‎02-09-2024 10:48 by Fitbit Moderator

Hi @margev, welcome. It's nice to see a new face around.

Thanks for the steps tried prior to posting. I'm glad that your Sense is syncing with the Fitbit app and I'd suggest you to try the following steps to reconnect your Fitbit account to AARP Rewards account.

  1. Open the Fitbit app and tap your profile picture.
  2. Scroll down and tap Third Party Apps under Settings.
  3. Tap Manage 3rd Party Apps.
  4. Log in to your Fitbit account when prompted.
  5. Look for the AARP Rewards account and tap Revoke Access to disconnect it from your Fitbit account.

Once that is done, follow the instructions described in the AARP Rewards site to connect and sync both accounts.

Hope this helps.

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0 Votes

‎03-01-2021 11:40

In response to LizzyFitbit

‎03-01-2021 11:40

Thank you for this!  Actually, this morning it started to work again (before I saw this message) but I just followed your instructions anyway now to ensure it stays that way.

Best Answer

‎03-04-2021 16:26 - last edited on ‎06-17-2024 10:54 by Fitbit Moderator

In response to margev

‎03-04-2021 16:26 - last edited on ‎06-17-2024 10:54 by Fitbit Moderator

Hi @margev, I hope you're doing well.

You're very welcome. I'm glad your Sense started syncing correctly and thanks for following the suggestions shared in my post. I hope you continue crushing your goals and if you have time check out our Health & Wellness board where you can make new friends, create topics and share your success stories.

Have a good day.

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