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Sense stopped syncing

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‎03-22-2021 21:17 - last edited on ‎03-23-2021 18:54 by Fitbit Moderator

‎03-22-2021 21:17 - last edited on ‎03-23-2021 18:54 by Fitbit Moderator

I'm did like this expensive tracking device until it stopped its sync process.  I like to see my sleep pattern especially but it all stopped March 2nd. I have tried everything I saw in forums.  Every notification is on, deleted sense from Bluetooth,  reinstalled app, followed setup nothing works.  Since this is new fitbit with a warranty,  can it be replaced.  I bought this off fitbit sit.

Doesn't make sense to be going great then an abrupt halt. 

I bought your scale which syncs and is working. 

Carolyn 

 

Moderator Edit: Clarified subject

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‎03-23-2021 02:44

‎03-23-2021 02:44

As you bought it off the Fitbit site and it is new then by all means request a new one under warranty.

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