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Sense stopped syncing

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‎07-27-2022 17:51 - last edited on ‎07-30-2022 15:20 by Fitbit Moderator

‎07-27-2022 17:51 - last edited on ‎07-30-2022 15:20 by Fitbit Moderator

My sense won't sync automatically anymore 

 

Moderator Edit: Clarified subject

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‎07-30-2022 15:22 - edited ‎11-16-2023 11:14

In response to Guy_

‎07-30-2022 15:22 - edited ‎11-16-2023 11:14

Hi there, @Cauthon45. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

In addition to the recommendation provided by @Guy_, I suggest checking this help article Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎07-27-2022 20:08

‎07-27-2022 20:08

Hi @Cauthon45 - this could be a battery optimization setting on your phone which is shutting down Bluetooth or the Fitbit App which needs to run in background.

Author | ch, passion for improvement.

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‎07-30-2022 15:22 - edited ‎11-16-2023 11:14

In response to Guy_

‎07-30-2022 15:22 - edited ‎11-16-2023 11:14

Hi there, @Cauthon45. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

In addition to the recommendation provided by @Guy_, I suggest checking this help article Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes