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Sense stopped tracking my data after the Fitbit app update

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‎10-10-2023 02:33 - last edited on ‎10-10-2023 06:09 by Fitbit Moderator

‎10-10-2023 02:33 - last edited on ‎10-10-2023 06:09 by Fitbit Moderator

Hi all! Since the new App, my Fitbit Sense:

- is not tracking my sleep

- is not giving me a readiness score

- is not tracking my exercise even though I turn on walk, or workouit mode or whatever it is I'm doing and it works while I'm doing it. No summary or GPS map transfers to the app afterwards though.

Anyone else having these issues?

Moderator Edit: Clarified subject

HELP!

 

 

Best Answer
9 REPLIES 9

‎10-14-2023 12:47

‎10-14-2023 12:47

My sense stopped syncing/ I can check steps or whatever but its not syncing with the app or dashboard. Help.

 

Best Answer

‎10-14-2023 19:20

In response to shirhar

‎10-14-2023 19:20

Same! 

Best Answer

‎10-14-2023 22:12

‎10-14-2023 22:12

At least yours is still functioning, mine is looping on start-up since there was a system outage a few days ago. Tech support couldn't help and was told the warranty dept would be contacting me.That was a few days ago  and I'm still waiting but sent me an email instead for 25% off a new device. 

Best Answer

‎10-15-2023 02:26

‎10-15-2023 02:26

Samsung 23g
Best Answer

‎10-15-2023 05:38

‎10-15-2023 05:38

Same here

Best Answer

‎10-16-2023 13:49 - edited ‎10-17-2023 07:46

‎10-16-2023 13:49 - edited ‎10-17-2023 07:46

same problem

Best Answer
0 Votes

‎10-16-2023 13:55

In response to shirhar

‎10-16-2023 13:55

Same ugghhhh

Best Answer

‎10-17-2023 07:37

‎10-17-2023 07:37

My Sense has stopped tracking my resting heart rate, which is kind of a big deal for me due to new medication I am taking. 

Best Answer

‎10-17-2023 11:42

‎10-17-2023 11:42

Same here. My sense isn’t syncing. I’ve tried everything. I’ve loved Fitbit for over 10 years. Google / Fitbit please sort this out or I will put it in the bin and buy an Apple Watch. 

Best Answer