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Sense stopped tracking my floors

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‎07-01-2023 07:56 - last edited on ‎07-03-2023 09:21 by Fitbit Moderator

‎07-01-2023 07:56 - last edited on ‎07-03-2023 09:21 by Fitbit Moderator

My sense stop counting the floors I climbed. It had been working fine until the last two weeks. I did a soft reset and still not working. Any ideas.

 

Moderator edit: clarified subject.

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‎07-01-2023 20:47 - edited ‎07-02-2023 19:41

‎07-01-2023 20:47 - edited ‎07-02-2023 19:41

Hi @PlutoMath - the pressure sensor may have failed or possibly the clock face has a fault.

To check the latter open the Today app on the watch, if it too has no floors there is an issue.

It can sometimes be the tiny holes on the watch at the back have got blocked. Cleaning can be difficult as poking things in the holes can damage the watch mechanisms.

Note: floors is only indicative as it doesn't affect other measurements.

Author | ch, passion for improvement.

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‎07-02-2023 17:02

‎07-02-2023 17:02

i must have gotten your stair count along with a few other people! the other day my sense logged 190 flights of steps. !!! and most other days its off too but not quite as bad. this started a few weeks ago

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‎07-03-2023 18:59

‎07-03-2023 18:59

@PlutoMath  - if you want check the pressure sensor to see if it iworking try the free SimpleFloors app - it was made for an earlier firmware but should still be useful.

Author | ch, passion for improvement.

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