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Sense stopped tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2021 12:29 - last edited on ‎07-07-2021 20:02 by Fitbit Moderator

‎07-04-2021 12:29 - last edited on ‎07-07-2021 20:02 by Fitbit Moderator

Right after the iOS update I stopped getting sleep details. No sleep zones, no restorative sleep, and no graph. Nothing else changed. Help!

 

 

 

Moderator edit: subject for clarity

 

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3 REPLIES 3

‎07-04-2021 17:23

‎07-04-2021 17:23

There is a thread out there that is 34 pages long with a lot of good information. 

Health Metrics missing (HRV, BR, Skin temp & RHR)

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎07-05-2021 03:31 - last edited on ‎07-07-2021 20:00 by Fitbit Moderator

In response to Clove6060

‎07-05-2021 03:31 - last edited on ‎07-07-2021 20:00 by Fitbit Moderator

Thanks! I’ll check it out to see if I can solve this mystery.

 


Moderator edit: personal info removed

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‎07-07-2021 20:12

In response to 2pdl

‎07-07-2021 20:12

Hello @2pdl. Welcome to the community forums. @Clove6060 Nice to see you around and thanks for your input. 

 

@2pdl Thank you for the detailed information. I'd like to let you know that there was an inconvenience that affected health metrics data and sleep, this information can be found in this thread. 

 

On a side note, I've noticed that you reached out to our Support Team regarding this inconvenience and they have provided information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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