Sense stopped working after swimming with it

[SunsetRunner]

I have recently started using my Fitbit sense when swimming again, I had a replacement about 18months ago as my first sense did the same thing.I was very reluctant to use it for swimming after the problem with the first one, but my daughter said she uses her almost every day to swim.

And also she said if it’s meant to be waterproof so what’s the point having it if you don’t use it for swimming.

so I did start last using it for swimming and the second time it’s dead ,so phoned customer service didn’t realise it’s in California, and they said the two year warranty is from the date you purchased the original item which seems crazy.

they offered me 35% off of a new one which I feel is an insult for something that was expensive in the beginning this was my third Fitbit and I have always loved them, but there is obviously a problem with the waterproof watch so why don’t they own to this.

im afraid I’m going to have to reluctantly look elsewhere for a different make of smartwatch.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Sense stopped working after getting wet. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies.

Thanks in advance! 

[Patrice.V]

Hello Cison,

Very funny bug. It happened to me too, twice. Since then, I am not swimming with the Sense anymore. It looks like water provokes a continuous contact and depletes very rapidly the battery. Twice I had to recharge the battery after a swim session even with a full battery status beforehand.