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Sense stopped working

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‎12-20-2020 11:17 - last edited on ‎12-22-2020 10:07 by Fitbit Moderator

‎12-20-2020 11:17 - last edited on ‎12-22-2020 10:07 by Fitbit Moderator

I bought a new Fitbit sense , was working ok for a few days. Today after charging it is "dead" no light , nothing. What can I do?

 

Moderator Edit: Clarified subject

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‎12-22-2020 10:18 - last edited on ‎02-10-2024 02:12 by Fitbit Moderator

‎12-22-2020 10:18 - last edited on ‎02-10-2024 02:12 by Fitbit Moderator

Hi @tuvi. Welcome to the Community Forums.

Thanks for letting me know about your Sense. Because this shouldn't be happening, I went ahead and contacted our Support team about this situation, however it seems that you already have a case created with them. Please keep an open communication with them so you can receive further assistance.

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‎07-01-2021 00:25

In response to LizzyFitbit

‎07-01-2021 00:25

How I can call a human who can help to sort it out?

can Fitbit call me to help to fix this ?

regards 

Tuvi 07976300300

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