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Sense stopped working

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‎08-10-2022 10:52

‎08-10-2022 10:52

Bought two sense less than a year ago and one has stopped working already.

it was almost like it went dead but I’ve charged it for hours with no reboot. The only response is that the screen flutters then goes black after it is plugged into charger…..return policy is 45 days does anyone know what the manufacturer warranty is? 

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‎08-10-2022 18:01

‎08-10-2022 18:01

Hello @Uya2006 

 

 You will find warranty information here: https://help.fitbit.com/articles/en_US/Help_article/1126.htm

 

Have you tried restarting your Fitbit Sense? Restarting your Fitbit Sense is a great way to try and fix most issues you might be experiencing. It’s certainly worth a shot. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

 

😉  I hope this answered your question on warranty. Please let me know. 

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