help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2023 06:32 - last edited on ‎07-20-2023 09:28 by Fitbit Moderator

‎07-19-2023 06:32 - last edited on ‎07-20-2023 09:28 by Fitbit Moderator

My FitBit Sense 1 recently stopped working properly, after just over a year of owning it. I've tried basically everything. The screen will turn off/be unresponsive, and sometimes the screen will be on but still unresponsive to any touch. Now the battery dies within half a day. 

I'm not sure there is really a solution. I regret having purchased it, when I could have got a much better watch by spending a little more with a different brand.

I will never purchase another Fitbit device again. 

 

 

Moderator Edit: Word choice 

Best Answer
1 REPLY 1

‎07-20-2023 10:10

‎07-20-2023 10:10

Hi @Moze86. Welcome to the community.

I'm sorry to hear that you are having difficulties with your Fitbit Sense. Based on what you have mentioned in your post, the screen of your device is not working properly. I will recommend changing the clock face of your device. You can follow the instructions here: How do I change the clock face on my Fitbit device?

And you also mention some battery issues. If your battery is draining too fast, please follow these troubleshooting steps. If the issues persist, please get in touch with the customer support team as soon as possible, so they can provide you with the next steps.

 

Best Answer
0 Votes