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Sense stopped working

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‎07-28-2023 06:14 - last edited on ‎07-29-2023 12:46 by Fitbit Moderator

‎07-28-2023 06:14 - last edited on ‎07-29-2023 12:46 by Fitbit Moderator

My fitbit sense has stopped working and won't start? It has a black screen 


Moderator Edit: Clarified subject

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‎07-28-2023 14:20

‎07-28-2023 14:20

Have you left it on the charger for more than 2 hours?  That's how long it takes to get a full charge on the device.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-29-2023 12:54

In response to DramaQueenDiva

‎07-29-2023 12:54

Hello there, @Rachel0703. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

I agree with @DramaQueenDiva. It seems to me like a battery issue. If your Sense is still unresponsive after leaving it on the charger for over 2 hours, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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