Sense stops recording all data randomly in the middle of the night

[OofMama]

My sense randomly stops recording data at night. It’s not just sleep, it’s everything: heart rate, O2, Skin temp…. Just a big chunk of the night missing. This has happened 3 times now. This is my second Sense purchase and I’ve never had this happen before. 

[Wilkie231]

I have the same problem. I have rebooted it many times and it may work for a day or two. Very frustrating. I have thought about doing a factory reset but not sure if I will lose my premium. Almost at the point to switch to an Apple Watch. Hope someone has a solution 

[Lisa0825]

Sleep tracking had been working poorly for me for a few weeks - never getting the right # of hours and only basic data. I saw that there was a firmware update, so I updated yesterday, and I got no data for sleep, breathing, heart rate, skin temp, or oxygen sat for last night. 😕

[logicalterry]

I am having the same problem with my Luxe just since the last update on Nov 20. It stops recording my sleep data randomly but I don't think there is a sync issue because I do get heart rate data. I only use it to track steps, heart rate and sleep so this is very frustrating. This needs to be fixed.

[Wilkie231]

This is the same as my problem. Very frustrating!