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Sense stops tracking steps/distance

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‎12-03-2021 20:12 - last edited on ‎12-08-2021 15:57 by Fitbit Moderator

‎12-03-2021 20:12 - last edited on ‎12-08-2021 15:57 by Fitbit Moderator

I seen other people with issues with the steps and mileage tracking but mine is different. Mine is working fine as I take my walk then all the sudden it will stop counting miles and steps. Today I sat and watched it while I walked and my watch did not track nearly a mile and then it started working again.

 

Moderator edit: updated subject for clarity

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‎12-08-2021 15:56

‎12-08-2021 15:56

Welcome to the Fitbit Community, @Dazeemay.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thanks for the information provided.

 

If you haven't done so, please restart your Watch by following these instructions.

 

In addition, please follow these tips to make sure you are wearing your Fitbit device correctly.

 

Hope this helps.

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