Sense stuck in Today app/screen

[Stefanie21]

I have had my Sense for a month and this has happened a few times, but somehow I swiped into the “Today” screen and I can swipe up and it will scroll through the Core Stats and nothing happens if I swipe left and if I swipe right, it just puts me back at the beginning of the Today app. I’m stuck in an endless loop and can’t figure out how to get out of it!! Any tips on this?!

[NellyG]

Hi @Stefanie21 Most electronics freeze occasionally. My first 'fix' is to restart the tracker. If that doesn't do then restart a couple more times. Mine has always unfrozen pretty easily.

Restart your Tracker  

[WilsonFitbit]

Hello @Stefanie21 Welcome to the Community Forums! @NellyG Thank you for your input and it's great to see you around! 

I was able to see that @NellyG provided some instructions in order to fix this inconvenience. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

In case your inquiry or inconvenience hasn't been resolved, let me know and I will be glad to help you out.

See you around. 

[Stefanie21]

I just put it down and it found it’s way out of it by the time I picked it back up.

The recommendation to restart my Sense wasn’t particularly helpful since I tried holding down the button like Google said and it didn’t do anything. Like most people, I find it very aggravating when I’m trying to use some bit of technology and it’s not working as intended and I can’t figure out how to fix it. But that’s our life these days, isn’t it?

[WilsonFitbit]

@Stefanie21 Thank you very much for your help in following the troubleshooting steps! 

I'm very sorry for the experience and thanks for your feedback. If the inconvenience persists, the best way to get help for this, is to chat with our Support Team or give a call. Click here to get connected. 

See you around.