Sense stuck in reboot loop

[chriskerins]

My Sense is less than 2 years old. Today, out of the blue, it is now stuck in the (apparently common) reboot loop. It basically won't turn on because of this software problem. I have followed every stop offered by Fitbit, including talking with a support person on the phone. They have no resolution except to replace the device at my expense. I'm dumbfounded that such a pervasive issue is not acknowledge by Fitbit as a failure that justifies free replacement. I've been a Fitbit user for nearly 10 years and have never had this type of poor customer service. 

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Welcome back to the community, @chriskerins.

Thanks for your explanation about this situation with the reboot of your Sense.

I was able to confirm you contacted support s you mentioned, and they were able to provide you with a solution.

If you have any other questions or concerns, my best recommendation would be to contact them since they have a case created about this.

[chriskerins]

Cris,

Support did not provide a solution. They offered me a discount to purchase a new watch. Total BS in my opinion considering these message boards are FILLED with customers experiencing the same issue. Fitbit is refusing to acknowledge a faulty product. 

[bchapmaan]

Same thing happened to me today - yet they didn't even offer me a discount. Just a very vague email about their warranty and "top notch" customer service. What a joke! 

[SunsetRunner]

Same problem with both my and my wife's fitbits.  Watches died and wont reboot.  We have lost all confidense in Fitbits after owning multiple watches/trackers.  We will not repurchase.