help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense stuck on Fitbit logo after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2021 17:38 - last edited on ‎08-12-2021 20:00 by

‎08-11-2021 17:38 - last edited on ‎08-12-2021 20:00 by

I updated my fitbit sense last night at 10pm and it keeps getting stuck on the logo screen and will not do anything else but restart. I have restarted it many times. It still does not get past the logo. It will not connect to the app. This is very frustrating. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎08-12-2021 06:18

‎08-12-2021 06:18

Hi @CherryMoon,

 

Although this may be a hard pill to swallow, have you tried doing a factory reset?  Just hold the sensor on the side for about 20 seconds and it should factory reset.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes

‎08-12-2021 19:58

In response to DramaQueenDiva

‎08-12-2021 19:58

Welcome to the Fitbit Community, @CherryMoon. It's good to see you around and thank you for your help, @DramaQueenDiva.

 

@CherryMoon Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I was able to see that you have already contacted our Support team regarding this. Please continue working with them since they have already all the details and special tools to continue assisting you.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes