Sense stuck on Fitbit logo

[PeteJW]

when are fitbit going to admit to the fact that their app up date has caused the massive issue of people’s Senses being stuck in the logo loop and either compensate those people or find away to sort the problem. I can not be the only person to have bought their Sense after the recall of the Ionic and now we have another useless brick!

Moderator Edit: Clarified subject

[Jhayes7]

I forgot device using fitbit app to hopefully connect again. Didn't work happy you got it fixed. Really don't know how fitbit getting away with this issue and just ignoring it. Plus started commenting on fitbit post on Facebook and got offered 50% hopefully people won't leave this slide too easy 

[Killamjk]

Hi that wasn’t me that was another person on here that said it worked. I’m waiting to try myself. Watch has to be dead dead past 0% dead
Sent from my iPhone

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for letting us know about your Sense and the steps that you've tried. Also, I appreciate the time taken while contacting our Support team. Before anything else, let me explain that every case is handled individually and based on our Warranty Policy. I'm sorry for any inconvenience this may have caused, and I appreciate your feedback. My best advice is to get back to them in order to receive more information about your case, and their resolution. 

To keep threads on topic or tailed to a specific topic, I'm going to close this thread from further comments. However, you can start a new thread if you have a different question. Please note you can always visit our Help Site where you'll find more information about our products, features, as well as troubleshooting steps.