Sense stuck on Fitbit logo

[Fitzplaca]

So yesterday (04/17/2024) my Fitbit stopped working after only one year and seven months. I bought it brand new for my birthday on July 11, 2022.

The watch is simply stuck on the Fitbit logo and according to my phone the watch synced to my phone 3 hours before I checked it and the watch had 87% battery. The watch battery wasn't dead. I tried rebooting it and the logo would fade out and then back in and still be stuck on the logo. The lights on the bottom of the watch won't light up either.

The watch will not sync to my phone. I cannot download or install watch faces. Nothing works.

I contacted support and they basically told me I was **ahem** out of luck because I did not buy it directly from them.

I am asking the community if they have found a solution because Fitbit will not help. This is apparently an ongoing issue they refuse to address.

Moral of the story:

Don't buy Fitbits.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Fitzplaca. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Sense is stuck on the Fitbit logo. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Sense and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!

[KF51]

I have a Fitbit Sense 2 that has been experiencing a similar issue since April 16th. It began to show the Data Not Synched with a Red X on the face and would not reconnect to my Google Pixel 7. 

I tried the various steps on different threads to remove the Fitbit from the app and my phone as well as restart my phone and attempt to factory reset the Sense 2. 

I was able to make some slight progress and eliminate the red X state of my Fitbit but now it is stuck cycling through displaying the Fitbit logo constantly and will not pair back to my phone. I again tried the steps to factory reset and rediscover the Sense but it has been unsuccessful. Any help would be greatly appreciated and hope it can resolve both of our issues. 

[Ekjo0801]

I am having the same issue. I have tried to reset it and all I see is the Fitbit logo. It flashes on and off. Do we have another solution? Are we able to hard reset it from the app?

[Fitzplaca]

When my watch started displaying the logo, connection with the app ceased. Therefore, I don't think that is possible as I have tried it. I think we are all S.O.L. In my opinion, Fitbit should replace the watch regardless of where you purchased it so long as you have a receipt. I believe this is a software flaw that Fitbit refuses to acknowledge.