Sense stuck on fitbit logo! Too many people to be a coincidence!

[GCOULTER4]

Very frustrated my replacement sense as of Feb 2023 just stopped working! Stuck on Fitbit logo,  customer service says can't do anything, oh  here's a coupon to purchase a new one!  Kicker your year fitbit premium that is 9 days old is non refundable.

I find it too coincidental that so many of our fitbits just died at the same time.

Feel like there should be an investigation.   

[PissedOffatFB]

I totally agree.  My sense was working fine and staying charged for almost a week, suddenly won't hold a charge, black screen, fitbit screen, and totally useless. Almost like they decided they wanted folks to purchase a new product and shut off the switches.  Its not right and its not a coincidence in my opinion. 

[Jeresh]

Something similar happened to me . . . it wasn't that the logo would stay on, but it kept trying to cycle on and the logo would appear for a few seconds, then go off and try to cycle on again.  It was a brick.  Reached out to FB CS and after a little back and forth -- they suggested loading a FB built clock face . . . good suggestion, if the watch booted up! -- they sent a new one.  Here's some of the detail of my experience:  

 -- Bought on Amazon about 8 months prior to the issue happening

-- Sent FB the Amazon receipt and they confirmed it was still under warranty and sent me a new one

-- The replacement was nothing but the watch -- no bands, no other literature, nothing.  Not an issue since, of course, I already had bands.   

[kicked]

Mine is stuck on the logo screen as well. This is a replacement that I've had for a few months. Last one would not accept updates so they replaced it. I'm very disappointed. I had zero problems with my Ionic. Had it for years before they recalled them. I used the discount they gave to Ionic users to buy a a Sense. It also came with a free year of Premium. I think they used the card I paid for the Sense with to charge for another year of Premium, as I did not have one on file. I'm just really disappointed w FitBit. I do not want a 3rd replacement. I want my money back.

[karlagwaters]

Mine just did this also and mine is a replacement. Has anyone gotten any help? I'm thinking tbis is my last fitbit   

[bbunsjr]

Yep seems very fishy to me to. Tired of these companies selling products to 7sr to only make use purchase subscription to even use the devices full potential. 

[mzangela1]

Mine is stuck on the logo screen as well. Was working fine until today hmmm

[tarrzcoop]

Mine is not a replacement.  Doing the same thing. This is so wrong.