Sense stuck on message "Data not cleared, Sync & Tried again"

[Sceeterbug]

HELP!! sense won't sync and have a big X with message- Data not cleared, sync and try again.

Anyone know what to do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sceeterbug. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I'm sorry to hear that your Sense is stuck on that message. I will do my best to help you with this! 

Please note the message you're receiving usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, I'd recommend trying the steps below in the order listed:

• Unpair your Sense from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Sense again.
• If there is no connection, restart your Sense.

If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?