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Sense stuck on message "No connected to internet"

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‎01-09-2022 04:19 - last edited on ‎12-28-2022 03:42 by Fitbit Moderator

‎01-09-2022 04:19 - last edited on ‎12-28-2022 03:42 by Fitbit Moderator

Upgraded to a sense yesterday from a charge 3, set up easily enough but when I try to change the clock or go on Spotify it comes up with a picture of a cloud and says not connected to the internet, I absolutely am connec6 to the internet.  Please help....thank you

 

 

Moderator Edit: Clarified subject

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‎01-09-2022 05:54

‎01-09-2022 05:54

Hi @Lynne1402  - since the last time you changed things the app may have changed.

 

The no internet connection issue can be caused by the use of the following on your phone:

  • VPN
  • Adblock software
  • Security software
  • Private DNS

or possibly incorrect Fitbit App permissions

Author | ch, passion for improvement.

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