Sense stuck on message "To start download the Fitbit app"

[lunguioana83]

Hello. I buy a fitbit sense and after i set bluetooh and wifi, doesn't download anything from phone.at end, it remai blocked on download app, even if on phone I can see battery level and show that is sync

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lunguioana83. Welcome to the Community Forums. 

First and foremost, please note that in order to set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. You can’t set up these devices on a Windows 10 device.

Moving on to the issue, as per the message on the watch's screen, it seems that your Sense is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Sense as a connected device. If so, please unpair/remove it.
• Remove the Sense from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Sense again.
• If there is no connection, restart your Sense.

If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?