Sense stuck on message "To start download the Fitbit app"

[Yordanov]

I am having this problem for weeks now, tried absolutely everything suggested on here, nothing works!

I removed it from my app, force stopped the app, cleared the cache, turned off the bluetooth, hard reset the watch, restarted my phone too, I was on charger both my sense and my phone right next to my router (which I speed tested and had 700 Mbs connection), after all the restarts and preparations, I downloaded the app, connected the sense back to my account, and proceeded to update.

Nothing happened still asking me to download the app and update my tracker! I am about to smash the **ahem** thing its frustrating!!! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Yordanov. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

In addition to the steps you've done so far, please try the following in the order shown (even if some of the steps you already tried)

• Check if by any chance your phone's Bluetooth shows the Sense as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Sense again.
• If there is no connection, restart your Sense.

If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Yordanov]

Okay now...

"We‘re taking your comments and sentiments in regards to our products into consideration."

Clearly you don't read anything, but the title of the post! Because if you did you'll see that I have already done all of this.

Copy and paste the same scripted message, with only changing the customer name is not job well done, and it certainly not solving anyone's issues.

If that's all you can do for me, I'll be depositing your product right where it belongs, in the rubbish bin, and get myself a real deal from Apple.

250£ worth of product that only works a year light use (wore this thing every other day for my 40 minutes run) 4 days a week.

Thanks for nothing!

[Killroy-TM]

I feel your pain here with the lack of insight from the support personnel, but to be fair distant trouble shooting is always a hit or miss guessing game.

Since you said you are willing to go the route of the Apple watch, I presume you are in the iOS world. If that is the case I would start narrowing down the possible error source. Try to pair the watch with a friends Android device since FitBit is far more friendly with Android. If you see the same results and you have done a factory reset then it looks like you may have a defective watch. I know it hurts that it only lasted 1 year but it could have been that you purchased what is referred to as a walking wounded. It works but is also carrying a knock that eventually causes the device to fail.

Finally try to go through the process of uninstalling the app from your present phone, factory reset the watch and go to a friends WiFi router or download it using the data from the mobile phone provider. You have 3 sources of possible errors, the WiFi Router (blocking access), the mobile device and the watch. After eliminating one by one and you now find yourself in the unenviable position of needing a new watch go for the Apple one if you have an Apple device as the accuracy of the sensor readings are better then that of the Fitbit devices.

I wish you success in solving the issue.

[Yordanov]

Tried android already, in fact 3 different android phones. It’s not about the android being friendlier OS it’s about the Fitbit being overpriced for what it actually is. Done with this. Not trying to fix something that cannot be fixed. Just check how many people have this same issue and Fitbit never really worked on a fix. 
Goodbye Fitbit, can’t say it was pleasurable dealing with you. 

[SunsetRunner]

You weren’t spinning in a slow counterclockwise rotation while hopping on your left foot with your right arm directly above your head. Do this 3 times and there’s a 50/50 chance your issue will be resolved for 1-3 days. 
The Sense does nothing but tell time and alarms correctly. At some point.  At least I got this piece of crap 50% off.

[Killroy-TM]

I had a Sense 2 which is worst, sent it back and got a Sense for the discount price. So far for 3 weeks everything is working as expected on my Samsung Android phone. The Sense does have the latest firmware and so far all the notifications from apps as well as the health metrics seem to work as expected.

Before I switched to the Sense I read this forum and it seems that the early releases had some real problems which may have been addressed in later releases.

After listening to the Quantified Scientists and his YouTube reviews where he compares the different wearables, the Apple watch consistently is better and more accurate in its readings. So if I were in the Apple Eco system I would get their watch rather then a Firbit. Just consider your £250 as an educational fee, I know not what you wanted but you learned to stay away from their products.

[Ace_Senior]

I am having the exact same issue and tried everything suggested, i.e., different phone, different OS, removed / re-installed, rebooted, resync'd, etc.  The watch is connected and can sync properly (even shows the steps on my app), however the watch only shows "To start download the Fitbit app".  I have read all the answers and nothing so far has resolved the issue.