Sense stuck on message "To start download the Fitbit app"

[Amrendra05]

I have downloaded the app, synched the watch and tried to restart it but nothing is happening to it. There was a possible firmware glitch before I went for an update and sync but now, the watch is constantly popping the above update in the image. How can I resolve it?


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Amrendra05. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that your Sense is not connecting anymore. I understand your concern, I will do my best to help you with this!

As per the message on your Fitbit device's screen, it seems that your Sense is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Sense as a connected device. If so, please unpair/remove it.
• Remove the Sense from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Sense again.
• If there is no connection, restart your Sense.

[os5641604]

I have the same problem. I did everything you suggested. It didn't help. I don't know what else I can do.


Moderator Edit: Formatting

[MarreFitbit]

Hi there, @os5641604. Welcome to the Fitbit Community Forums. Thanks for following all the steps I recommended in my post above. 

Since all the steps you tried didn't work, you have a Sense and report it's unresponsive, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[lazary_sense]

having the same issues. tried all the steps and still nothing. very frustrating. any suggestions?

[os5641604]

Hi.
My message is sent.