Sense stuck on reboot

[NicoleSantiago]

My sense just started updating on its own and would not leave the update screen. I have been on the phone to customer service at least 4 times now. I’ve already been given so many timelines- someone will get back to you within 24-48 hours, someone will give you a call, etc. Eventually was asked to return sense to warehouse. That took two calls and had to be pushed to a supervisor just so I can get a replacement. At first they said 5 business days before they send a replacement and here I am following up after one week. Now they’re giving me an additional 3-5 business days plus 2-3 days to ship. It’s been week 3 for me still no resolution. Should’ve stuck to my charge 2? 

[Marrrmaduke]

@NicoleSantiago Sorry to hear that. I assume all's extremely slow due to covid. I flagged your post for the moderator attention so perhaps they can follow up and update you on the events/timeline.

[Cardionurse]

Had the same problem!

my sense crashed!

I called 3 times and emailed 3 times!

No help so far!

[Guy_]

@CardionursePlease give details of the crash and current watch state and phone used. And any you've done to it since.

[JuanFitbit]

Hi @Marrrmaduke @Guy_ , thank you for your posts and help. I really appreciate them. 

@Cardionurse @NicoleSantiago  ,a warm welcome to the Community! Thank you for your feedback.

 @Cardionurse , Support informed me, that they are looking into your case. You'll receive a reply very soon. 

@NicoleSantiago , Support informed me, that you contacted them over different channels and instructions were provided. As soon as your device arrives to our warehouse you'll receive further information via email. 

Please keep me posted.