Sense swipe is not working and it results in a blank screen

[RCP2]

Swiping up on my sense just shows black screen, stopped show stats. Down shows messages, left and right work as well. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @RCP2. Welcome to the community forums! 

Thank you for the detailed information. If the swipe function of your Fitbit Sense doesn't work, I recommend performing a restart to refresh the performance. You can perform the restart by following the instructions below: How do I restart my Fitbit device?

Hope this helps. 

[abea2908]

I have the same issue as RCP2 above and have tried restart which hasn't solved the issue. 

[WilsonFitbit]

Hello @abea2908. Welcome to the community forums! 

Thank you for trying to restart your Fitbit Sense. Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around. 

[JCM801]

This happened to me a few days ago. I think there might have been an update to the Today app. The restart seems to have fixed it.

[LizzyFitbit]

Hi there, @JCM801.

Thanks for joining this thread and sharing the steps that you've tried on your own. I'm glad your Sense is now working well and I'm sure your post will help other members experiencing similar issues. In case you have some spare time, check out our Health & Wellness board where you can meet make new friends and find great tips to achieve your fitness goals.

See you around.

[JC1402]

The swipe function on my Fitbit Sense also is not working. It was working fine when I began swimming and was giving me my lap information, but midway through the screen went blank and since then I have been unable to swipe. I cannot access anything -- up,down, left, right -- and I cannot get to settings to restart.  I contacted customer support and we tried changing the clock face but that didn't help. 

[LizzyFitbit]

Welcome on board, @JC1402.

Thanks for every step tried on your own, and the time taken while contacting us. I'm sorry your Sense screen is still not working and because you already have a case created, my best advice is to get in touch with our Support team one more time by clicking here. They have specialized tools that will allow them to evaluate your options and see what can be done to bring you back on track. Please keep an open communication with them.

[JC1402]

I had to purchase a new fitbit as it completely died this morning.

[LizzyFitbit]

Hi there, @JC1402.

Thanks for keep me posted. While I'm glad you got a new Fitbit device, I'm sorry you've had this experience. Fitbit constantly works to improve our devices and services, and the input from our members is a big part of the process. I appreciate your feedback and please know it won't go unnoticed.

[Paulicia]

I'm on my second Fitbit Sense with the same problem. I purchased a new one in September, so it's still under warranty. If something happens to the replacement, I done spending money on Fitbit watches.

[LizzyFitbit]

Hi there, @Paulicia.

I understand how you're feeling and appreciate you for sharing this information about your Sense. I believe you've done so, but since your post didn't mention could you confirm if you've tried changing the clock face and restarting your watch? If not, please give it a try and let me know how it goes afterward.