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Sense syncing issues

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‎02-23-2021 10:36 - last edited on ‎02-25-2021 11:05 by Fitbit Moderator

‎02-23-2021 10:36 - last edited on ‎02-25-2021 11:05 by Fitbit Moderator

My sense keeps on stopping and starting syncing lost my data yesterday which would have been good data considering i did an extensive exercise session and i have to keep re-syncing tried all the trouble shooting ideas

 

 

Moderator edit: subject for clarity

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‎02-23-2021 22:09

‎02-23-2021 22:09

Hi @Ay10 I'm not sure what troubleshooting ideas you have tried, or what phone that you are asking for help with, but the only way to lose your un-synced data is if a factory reset or the tracker was removed from the Fitbit account. Neither of these two options are rarely ever needed with a sync issue, and should not be performed unless the other 10 -12 steps have failed. 

This is because the tracker holds up to 7 days of detail data and an additional 23 days of daily totals. In theory to could syc once every 25-29 days and not lose a step that was counted. 

For sync issues I would start here. 

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