Sense syncs butt can't load any clock faces or apps, brand new.

[StillyD]

Got it yesterday, updated the app on my phone (galaxy s10 edge), made sure my phone was up to date, etc. etc.  I can log into the app, find the sense, sync the sense, but can't load anything.  I get the red bar message "to install this clock, make sure the....have the latest update".  Did factory reset with 'help' via chat.  Nothing.  Any suggestions?

[Rich_Laue]

What is the status of the Sense, have you set it back up to your Fitbit account 

[StillyD]

At this point I have done the chat help, the email help, and the call in help multiple times.  We go through the same processes of confirming the app is up to date and the sense is up to date and that I'm on the 2.4 wifi and so on.  All of those are good and confirmed it simply won't load anything at all.  I am supposed to get an email today from the priority sense response team.  If that doesn't resolve it I think its time to return it and move on.  I had been using the Charge 2 and was interested in the new features but the sense doesn't seem like a viable option.  I'm a runner, step counter, sleep watcher, and generally interested in overall health which device do you recommend for those if I want to stick with fitbit?

[StillyD]

Problem has been solved in a sense, I am returning the product today because they don't have timetable to help from their special Sense response team.  What a disappointing waste of time this was.