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Sense takes too long to connect to GPS

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‎01-04-2021 13:47 - last edited on ‎01-11-2021 11:57 by Fitbit Moderator

‎01-04-2021 13:47 - last edited on ‎01-11-2021 11:57 by Fitbit Moderator

Hi,

I have my Fitbit Sense for about 2 months now, and it was working perfectly, until last update..

GPS in not working. I have tried everything already! restarting Fitbit, factory reset, uninstallation and installation back a Fitbit app, updating phone, restarting.. etc.. nothing worked.. 

 

I know cold start can take a while but 45 minutes??!! that a joke.. I am thinking about returning device..

Any other ideas how I could fix it? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-06-2021 06:11

‎01-06-2021 06:11

Having the same issue and I have only had my FitBit Sense about 2 weeks now.  GPS wouldn't connect at first.  Then after 2 days it finally got GPS.  Was out walking at it lost GPS halfway through and never reconnected.  I have done the reset as per Fitbit Support but that did absolutely nothing and it took over two hours and constant attempts to get it to connect and sync to my phone.  Never had issues with my Versa2.  Battery Drains like a bolder dropped in the ocean.  It will never ever last 6 days.  My versa 2 battery lasted longer by far.  Seems they are adding all these new features but falling way off on keeping their core product features running much less improving on them.  Very disappointed in this watch.  Maybe its time to switch to Garmin or Samsung smart watch.  This Sense is nothing but Frustration and at this point and a waste of money.

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‎01-06-2021 09:28

In response to SunSandSea

‎01-06-2021 09:28

I am trying to connect with my GPS over a week now.. support team couldn't help me with this issue (I have opened case with them)

I have seen today on the forum that some people received an email with request of returning a device due to hardware problems 🤔 

Hopefully they will do something and fix it, because it is really annoying having an expensive device that is not working correctly at all.. 

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‎01-11-2021 09:21

In response to mery92

‎01-11-2021 09:21

Hello @mery92 @SunSandSea Welcome to the Community Forums! Thanks for the troubleshooting steps you have tried prior to posting! 

 

@mery92 @SunSandSea I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions. @mery92 our team also informed they are working on your case and they should get back to you soon. 

 

Have a great day!

 

Wilson M. | Community Moderator, Fitbit.
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