Sense touch screen isn't working

[iJoseLopez]

Hello Alvaro,

I would like to open a ticket because of a touch screen issue.

The touch screen on my Sense is not working in some parts of the screen. The screen is not damaged at all.

I also live in Germany and purchased the Sense via Amazon.

The touchscreen is not working on the part of the screen rounded with red .

The touchscreen is not working on the part of the screen rounded with red.

Thanks in advance,

José

Moderator edit: updated subject for clarity. 

[Rich_Laue]

Hello @iJoseLopez I would hold in the button until your Sense reboots. 

If this doesn't work. 

Tap your photo in the top right 

Tap Contact Support

You can also tap Contact Support under Help in the Fitbit App. 

[AndreaFitbit]

Thanks for getting back to us and for attaching a picture @iJoseLopez. I moved your post to the Sense board in order to keep our community organized and I´m sorry to hear your Sense touch screen isn´t working.

Could you please confirm that you have restarted your watch by pressing the button for 10 seconds until you see Fitbit's logo?

Catch you later.