Sense touchscreen isn't working

[BarryJohn]

Hi, having big problems with my sense. The battery is draining incredibly quickly and the touch screen isn't working. I can double tap the button to bring up options but I can't select any. Resetting does not work.

Moderator Edit: Clarified subject

[Guy_]

Hi @BarryJohn - unfortunately those symptoms suggest the watch has a fault, possibly from water getting in.

As a first step restart the watch by holding the watch button for 10 seconds till the display blanks or it vibrates, release and wait for the logo to appear and it to start.

If you wish to perform a factory reset which isn't without risk given the state of the watch you can always chat via the Fitbit App, Help & support section, Contact Customer support for assistance with that.

[MarreFitbit]

Hi there, @BarryJohn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the touchscreen of your Sense is still not working. We're here to help you! @Guy_ Thanks for your input! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance!